Support Centre

How can we help?

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

You can usually find Cora waiting to help at the bottom right hand side of the screen, or in your mobile app by tapping on 'Help' followed by 'Message us'.

Anything else we can help you with?

Banking with NatWest

Online Banking

Manage and keep track of your finances 24/7 with Online Banking. Criteria apply.
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Download our app

Check your balance and make transfers and payments, all from the palm of your hand. Criteria apply.
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Other ways to bank

See the other ways to manage your money with us

Accessible banking

If you have an impairment, disability or health condition, here’s how we’re making banking easier for you.

Make a complaint

To put things right, we need to know what went wrong. Let us know all about it online, or via WebChat.

Protect yourself from fraud

Learn about fraudsters’ tricks, and get advice on how to combat them. If you’re a victim of fraud, we’ve support for you too.

PPI claims

Have a question about Payment Protection Insurance (PPI)?

Service status

We need to maintain and update all our services - from our website and mobile app to our ATMs and credit card processing. You can check on the status of our services any time you like. 

Send us some feedback

We always welcome your feedback – we’re happy to listen whether you have received fantastic service from NatWest or if something hasn’t gone so well. Whether you have experienced it in branch, over the phone or webchat, we would love to hear your feedback through our Feedback Form.

What’s happening with Brexit?

Get useful information on Brexit and how it might affect you. And how we’re planning for it.