Contact us online
Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can.
You can usually find Cora waiting to help at the bottom right hand side of the screen, or in your mobile app by tapping on 'Help' followed by 'Message us'.
Find what you need in our FAQs
Contact us by phone
We have a number of dedicated teams to help answer your queries over the phone.
When you call us it would be useful to have your customer number and PIN ready so we can deal with your call quickly. These are the same details as you use to log in to Online Banking.